Teradata VantageCloud Lake on AWS uses generative AI and ClearScape Analytics to help financial institutions resolve customer complaints faster and more effectively. By analyzing unstructured data across channels, banks can personalize experiences, reduce churn, and boost satisfaction. The Customer Complaint Analyzer leverages LLMs for sentiment analysis, clustering, and summarization, while integrating with Amazon Bedrock to automate insights. This streamlined, AI-driven approach improves CX, enhances retention, and supports secure, scalable complaint resolution at lower cost.

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