State and local health and human services (HHS) agencies are leveraging modern IT tools to improve outcomes, reduce costs, and boost workforce productivity. Key trends include rising expectations, limited resources, and the need for faster project timelines. Red Hat solutions help by enabling shared infrastructure, vendor collaboration, and avoiding vendor lock-in with open source tools. These solutions support scalable, cloud-based development, automate routine tasks, and unify citizen data across departments. A case study highlights a DHS system reducing client enrollment time from months to days, improving access, and cutting costs by 20–30%.

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