Buckinghamshire Council, formed in 2020 by merging five local authorities, serves around 500,000 residents and has transformed its operations using ServiceNow App Engine and IT Service Management. The council now supports over 40,000 people through its ‘Helping Hand’ app, a critical resource for vulnerable residents facing hardship. ServiceNow’s ITSM portal is the first point of contact for 75% of council employees, streamlining IT support and enabling rapid, remote responses to emerging needs. Additionally, the council has registered over 300 apps in a single system, allowing it to gather detailed community data, identify problem areas, and proactively target support where it’s needed most.

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