Modern CaFM reporting shifts FM providers from static, backward-looking KPIs to real-time, actionable dashboards that prove outcomes and win renewals. Legacy spreadsheets fragment data, consume 15–20 hrs/week per person, hide inefficiencies, and are error-prone (0.8–1.8% of formula cells). A modern framework gives live visibility, embeds tasking/approvals, tailors views by role, and shares transparently with clients (60% of leaders say lack of transparency raises risk). Core capabilities: 1) Jobs-to-be-Done ops views, 2) Contract performance/QBR dashboards, 3) Revenue-per-employee & workforce productivity, 4) Health & safety compliance with auto-triggered remediation. Providers track 22 KPIs across Vendor, Client, and Technician performance. Facilio unifies insight and action so teams can assign, approve, and resolve in one place, improving margins and client confidence.

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