The report explores the pressing issue of digital adoption among CIOs and IT leaders in UK-based large companies, emphasizing its critical role in successful digital transformation. Despite digital adoption being a top priority, many organizations struggle with implementation due to challenges like hybrid work and skills gaps. The study highlights the high costs of software projects and the difficulties in achieving expected ROI, with a significant portion of software not fully utilized. Userlane, in partnership with PwC, introduces the HEART analytics model to address these challenges, offering a standardized method to measure and improve digital adoption across enterprise applications.

Join for free to read