Ebook

Global E-Learning Company Redefines Customer Experience and Reduces Costs

Global E-Learning Company Redefines Customer Experience and Reduces Costs

Pages 11 Pages

Compunnel Digital partnered with a global e-learning leader to enhance customer experience and reduce operational costs. The client, a top publisher of scientific and medical information, faced challenges with Oracle’s inflexible, costly licensing model and inefficiencies in their e-commerce platform. Compunnel Digital implemented a Magento-based solution across eight countries, integrated with legacy systems, and supported 70,000+ SKUs for 500,000+ customers. This solution ensured zero downtime during migrations and achieved a 47% increase in month-on-month sales post-migration. The project also resulted in 37% cost savings over five years, improved efficiency with a 99.999% infrastructure uptime on AWS, and significantly reduced support calls by 21%.

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