This eBook outlines how federal agencies can improve user experience (UX) by eliminating digital bottlenecks and prioritizing intuitive services. It presents four key capabilities: proactive problem-solving with AI observability, simplifying interactions, capturing user voice through behavioral insights, and benchmarking performance. Dynatrace enables real-time monitoring, root cause detection, and actionable UX analytics. It also promotes five UX metrics—transaction completion time, page load speed, rage clicks, abandonment rate, and conversion rate—to drive continuous improvement and match private sector standards.

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