Enterprise content management (ECM) remains a weak link in commercial banking’s digital transformation, often siloed by business line and lacking cross-functional integration. This fragmentation leads to inefficiencies and poor customer experiences, with only 51% of SMBs saying online account opening was faster than expected and just 16% of larger firms satisfied with onboarding times. Modern ECM can address these issues by enabling prefilled data, e-signatures, and secure data sharing across functions. As banking products evolve, firms not prioritizing ECM will struggle with growing data complexity and higher operational hurdles.

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