This e-book shows how Tableau helps communications service providers deliver better customer satisfaction through data-driven service. By unifying fragmented systems, CSPs can create connected, omnichannel experiences and empower service agents with complete customer views, reducing resolution times by up to 37% and boosting ARPU by 53%. Case studies include AT\&T using Salesforce Customer 360 to provide personalized service, Verizon reducing support calls by 43% through an Analytics Center of Excellence, and Telstra accelerating technology deployments from four per year to three per week. Tableau turns service centers into profit drivers with proactive, AI-powered insights.

Join for free to read