Ebook
Creating the Branch of the Future
Lenovo’s “Branch of the Future” eBook explores how banks can blend physical and digital experiences to meet evolving customer needs. While most banking is mobile, branches remain key for complex services. Lenovo outlines four steps: exceed expectations through personalization and AI; empower staff with mobile, secure tech; leverage data and AI to improve service; and safeguard customer trust with robust security. Technologies like VR, IoT, edge computing, and conversational AI enable hybrid work, immersive service, and 24/7 convenience—making branches more engaging, efficient, and resilient.