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Cobrowsing vs Screen Sharing: The Differences and How To Choose What’s Right for You and Your Customer

Cobrowsing vs Screen Sharing: The Differences and How To Choose What’s Right for You and Your Customer

ScreenMeet
Pages 5 Pages

Screen sharing allows an agent to see the entire screen of a customer, while cobrowsing only shares specific website content, ensuring privacy by masking personal data. Cobrowsing is ideal for cases where customer data security is crucial, such as financial services or eCommerce. It’s best used for web page navigation, while screen sharing is suitable for broader troubleshooting or when complete visibility is necessary.

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