Conduent’s care coordination agents play a vital role in closing care gaps and improving member engagement for health plans. Through millions of outreach calls each year, they guide members to preventive screenings like mammograms, colonoscopies, and routine visits while addressing barriers such as cost, transportation, and fear. Agents draw on medical expertise, empathy, and active listening to build trust, treat members like family, and provide reassurance. Their personalized approach fosters stronger relationships, increases care compliance, and helps members feel understood, ultimately enhancing health outcomes and improving trust in their health plans.

Join for free to read