Vol. 06 closing care gaps five strategies for all organizations“Easy visits — pink eye, runny nose — those patients are going to urgent care. The patient we now see has diabetes, depression, hypertension, and heart failure. They come in because their foot hurts, but there is more to care for.” Lielotte Dyrbye, MD Associate Director, Program on Physician Well-Being, Mayo Clinic0 5 10 15 20 25 30 2000 2018 2003 2006 2009 2012 2015 0 .5 1 15 2 2.5 3 % of flu vaccines administered at U.S. retail clinics 1 Volume of U.S. retail clinics 2 35% 3.5K R e t ail clinic s continue to rise, performing over 30% of all flu vaccinations in 2018 The competition for simple or routine care has increased Retail clinic utilization grew by 847% nationally from 2011-2016 3 Telehealth grew by

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