This cheat sheet explains how Fivetran’s Zendesk connector centralizes support, chat, sell, talk, gather, guide, and sunshine data into a single source of truth. It supports automated schema migration, delete capture, priority-first syncs, and custom data replication. Key use cases include managing ticket backlogs, monitoring SLA performance, and consolidating customer communications. With dbt Core transformations, users gain enriched models for tickets, SLA policies, and backlog metrics. The connector also integrates Zendesk Chat with Support data for unified reporting and supports Sunshine’s flexibility with managed reliability, enabling holistic customer lifecycle insights.

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