1 Bridging the Patient-Provider Gap: Elevate Quality of Care and Improve Outcomes with Technology EBOOK2 The pandemic has had a devastating impact on the healthcare industry. Kaufman Hall projects that hospitals nationwide will lose an estimated $54 billion in net income through 2021, and more than a third of them will maintain negative operating margins through year’s end. 1 COVID-19 has made patients sicker, increased overall healthcare costs, and significantly impacted outpatient visits (which typically have higher margins and lower expenses). 2 Providers are also facing higher costs to adapt to the pandemic, like investments in telehealth—a FAIR Health review of insurance claims in 2020 showed a 3,060 percent increase in telemedicine claims compa

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