Riverbed IQ Assist integrates generative AI into IT operations to transform incident triage and resolution. It uses a secure, domain-specific large language model to provide natural language summaries of observability data, pinpoint root causes, and recommend remediation actions without requiring lengthy chatbot interactions. IQ Assist automates root cause analysis, augments ITSM tickets with contextual insights, and enables proactive resolution through low-code workflows. With predictive analytics and real-time diagnostics, it reduces MTTR, alert fatigue, and reliance on siloed expertise. IQ Assist empowers L1 teams to resolve issues efficiently, freeing senior staff for strategic tasks and enhancing overall IT agility and resilience.

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