Zlava Dna Use Case ZlavaDna is the number one among deals and coupons sites in Slovakia and Czech Republic. 450k+ Number of Customers 8 Number of Agents 9000 Tickets Answered/Monthcustomer support. Currently, they employ 8 support agents who solve about 9000 queries a month by live chat and email. Firstly they were using Gmail for email communication. Many employees found themselves drowning in all these messages, thus they were forced to find a way how to manage and answer customer emails more effectively. As the number of emails and simultaneously also the number of their agents was increasing, they needed to simplify their work and avoid duplication of solving clients' queries. That’s when they said STOP to Gmail and started to look around for a better solution. Prior to starting using

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