CASE STUDY Financial Services Industry $54.9 B Total Assets 11,000+ Employees Western U.S. (approx. 500 offices) Country / Region Zions Bancorporation is one of the premier financial services companies in the United States, operating in 10 Western and Southwestern states. Customer Profile Jeff Hansen Senior Vice President “ THE BUSINESS NEED Zions Bancorporation (”Zions”) was looking to improve on labor resourcing, while relying less on paper

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