The Butler County, Iowa, 9-1-1 center’s updated MAX Call-T aking system not only accepts T ext-to-9-1-1 messages, but it allows dispatchers to take both text and voice calls on the same console. Other 9-1-1 systems require separate consoles for text and voice. In early 2016, a news report [1] threw a bright light on the value of T ext-to-9-1-1. A deaf woman in Georgia had come upon two children—two and five-years old—alone and locked in a car in a mall parking lot. Unable to make a 9-1-1 voice call, the woman tried texting her local 9-1-1 center . Thanks to the fact that the agency is an early adopter of T ext- to-9-1-1 functionality, an operator was able to take the text call and immediately dispatch help to the scene. As a result, the children, who’ d been in the car for nea

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