Case Study It was quite by accident that Sergeant Jim Foran, 9-1-1 Coordinator for the Borough of South Plainfield, New Jersey, stumbled onto a Zetron-based solution that would make a huge and meaningful difference to his agency. He was ready to move forward with plans to replace the agency’s old 9-1-1 call-taking and dispatch equipment with new equipment from the manufacturer of his existing equipment. He had no idea how complicated and

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