CASE STUDY POWERED bySERVICE ™ The Challenge Zappos considers themselves an online services company that “happens to sell” products, so providing an optimal customer experience on its web-site is a top priority. To keep up with projected holiday traffic increases, Kris Ongbongan, Systems Administration Manager, knew Zappos would have to upgrade. He contacted Lenovo Premier Business Partner, Sycomp, who knew just how to ensure a positive custo

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