Credit Control and Debt Recovery Process Case Study – York Sport signs long-term deal York Sport Village has an influx of students joining in September each year, and although a third of these may end the following May/June most look to freeze their membership as they go away for the summer. In addition, there are freezes for Christmas and Easter and this can cause an administrative nightmare. Richard continues, “When a member joins through SNAP they are immediately pushed through to our XN Leisure database. If a member wishes to cancel or freeze they contact Harlands directly and the Member Services Team handle it all for us. Again the update is made to XN Leisure automatically meaning we do not have to invest in additional staff at certain times of year to deal with the extra

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