“Yellow Angels” in Action The German Northrhine Automobile Club (ADAC Nordrhein e.V.) optimizes telephone support with windream The support of the club members can only be organised effectively at the ADAC Colo- gne headquarters, if the service teams are equipped with powerful information systems to support their daily consulting jobs. Since autumn 2005, the council‘s teamwork is sup- ported by the document management and archiving system windream. Organising information overload Basically, emphasize Ulrike Becker and Man- fred Schenk of ADAC Cologne, the invest- ment into a modern DMS had already been decided years ago. The two-people team is in charge of the DMS-project at ADAC Northrhine. It was important to optimise the customer service by phone and to make the More than two

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