The mortgage journey continues Improved technology and better client experiences.Breaking business records Accord Mortgages talk to Iress about business transformation, a solid partnership and breaking business records. Accord Mortgages, part of the Yorkshire Building Society group, is an award-winning lender with one of the highest Net Promoter Scores in the industry. It’s a position Accord Mortgages has worked hard to achieve and is a result of a major business transformation to improve the broker and customer journey. As part of the transformation, in the summer of 2019 the intermediary lender began rolling out Iress Mortgage Sales and Originations (MSO) software. This was a huge step in delivering a faster, more efficient service for brokers. Within a

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