CASE STUDY WWW.ACUMATICA.COM • +1 888 228 8300 sales@acumatica.com WWW.ACUMATICA.COM • © 2018 Acumatica SITUATION Tom Santilli founded xByte Technologies to provide high quality IT equipment with first-class customer service. The company currently does about $24 million in sales, up from $12 million five years ago, with a growth rate of about 10 percent annually. The company’s success is predicated on having highly-available, always-on technology infrastructure that enables them to deliver superior service. “Hassle-free IT is how we describe what we do,” says Ryan Brown, xByte’s CEO. “We get back to customers within an hour. We’re actually apologizing if it takes up to an hour to get back to them with a quote.” When company executives started noticing their ERP slow

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