Background Agresso Business World is an agile, fully integrated ERP (Enterprise Resource Planning) solution that enables organisations to replace multiple, disparate systems with a single platform. Designed from ‘the ground up’, users can easily adapt to the system, in line with ongoing business or operational change. Agresso was adopted by Hoople when the company was first established in 2011. Herefordshire Council is both the major shareholder and customer of Hoople and buys a number of ‘back office’ services, such as HR, financial management procurement, revenues and benefits from Hoople, many of which are supported by Agresso. As time has progressed, effort has been made progressively to take full advantage of the functions available via the system and to increase the capac

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