CASE STUDY - Westpac Banking Group Customer Overview Working Smart In 2012, ahead of the planned construction of two large new offices, Westpac undertook a survey of CBD located staff. The initial survey found up to 50 percent of office desks were unoccupied at any one time. Further surveys also indicated an overwhelming majority of Westpac’s 45,000 workforce wanted more flexibility within their workplaces. The Westpac WorkSm

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