COMPANY K.Hartwall was founded in 1932 in Söderkulla, Finland. With a focus on innovative solutions and services, the company has generated in-depth knowledge of logistics processes and their financial and environmental impacts over the past 85 years. K.Hartwall is internationally recognized for providing logistics efficiency for goods delivery and merchandising, including returnable goods carriers and systems and services around them. K.Hartwall works closely with its customers around the world and is the preferred partner to several companies in retail, dairy, beverage, logistics and lean manufacturing. CHALLENGE There is a common problem among K.Hartwall customers: a proportion of returnable load carriers is either lost or returned too slowly by the end customers. This is

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