With 40,000 agents in 80 different contact centers, up-to-date management reporting is no easy task.
With 40,000 agents in 80 different contact centers, up-to-date management reporting is no easy task.
2 PagesFollow Us Customer Case Study BT Global Services provides the largest IP-based telephony network in Europe to a major UK government agency. The IP Contact Centre service provided over this network is used by 40,000 agents in approximately 80 contact centers throughout the UK. Advanced computer telephony integration (CTI), contact management software and Genesys ensure that agents do not need to leave their desktops when handling customer en
