“Because we are small, we were stuck with this old system and that made my job horrible. We just couldn’t afford any of the solutions out there.” ~Donna Martin Windsor Borough Authority Industry: Water, Sewer, Garbage Size: 500 Active Accounts Donna Martin Secretary/Treasurer Windsor Borough had been using a 20 year old basic system that provided very little functionality. The meter readings were taken by hand and then entered by hand into each individual account. The system would calculate the bill amounts and then run the bills, but that was it. Donna said, “In this day and age, you really would consider this program to be a dinosaur! There should be no reason that I’m doing everything manually here.” There were no reports offered, there was no ability to view prior bills

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