Case Study
WILLIAMS TOWING LTD.
WILLIAMS TOWING LTD. Background Based in Markham, Ontario, Williams Towing Service is a family owned and operated company that has been providing experienced, professional towing services in the Greater Toronto Area (GTA) since 1976. As one of the top towing companies in the region, the business continues to grow. The firm presently has a fleet of more than 40 vehicles, servicing the needs of all major Canadian auto clubs, and is contracted by Toronto Police Services and Toronto EMS. Challenge For Williams Towing, business is 24 hours a day, 365 days of the year. With the number of motor vehicles on the road growing exponentially, towing and roadside services are in demand more than ever before. The call volume from drivers needing assistance is steady and consistent – and the company does