Case Study

Will Electronics Uses Linxup to Meet Guaranteed Response Times

Will Electronics Uses Linxup to Meet Guaranteed Response Times

Pages 2 Pages

Will Electronics provides customized video surveillance systems for a diverse range of businesses, such as retail, restaurants, healthcare facili- ties, and hotels. Once a system is installed, customers have the option to receive emergency support for equipment failure and repairs. When Will Electronics receives an emergency service call, they guarantee a minimum response time. The service coordinator, David, is tasked with the respon- sibility of meeting this guarantee. David’s job is to ensure a fast response to customers when they need it, and Linxup enables him to get the job done. “Linxup helps us track vehicles and their current positions to better accommodate our customers,” he says. Scheduling Responses at a Glance Linxup helps David to be more efficient with scheduling. At

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