CUSTOMER SUCCESS A tough situation Imagine being back in 2008 in the depths of the Great Recession in Portugal, and facing the challenge of managing a portfolio of non-performing loans. Prospects are so bleak that the portfolio is about to be broken up and sold off at distressed prices. How could you turn that situation into what is now one of the fastest-growing loan servicing companies in Europe, rapidly acquiring competitors and spreading across the continent? It took good decisions, a tolerance for risk, and skillful use of best practices and reliable systems. “This is the story of Whitestar Asset Services, which provides banks with all services for their loans except lending the actual money,” says Marco Toste, chief technology officer at Whitestar. Since Marco joined Whit

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