1 When they first launched, Tegile didn’t take much time to formally document any of their products or services. If a customer had a question, they called someone at Tegile. As the company climbed a rapid growth curve however, this model quickly became unsupportable. Tegile realized they needed to give their customers immediate access to high-quality documentation to take some of the burden off professional services and free their engineering resources to focus on high-value development work. The need As they began to build their requirements for a documentation system, Tegile sought a solution that would meet their needs today and grow with them far into the future. They had the luxury of starting from a blank sheet of paper, and early in the process they iden

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