Case Study

What has NET SatisFAXtion done for Pac-West?

What has NET SatisFAXtion done for Pac-West?

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• Provides unattended access to information to customers 24 hours a day, 7 days a week • Frees support and service staf Here’s what Fax- On-Demand does Pac-West Telecomm, Inc. is currently one of the largest competitive local exchange carriers headquartered in California with nearly half a million lines of service. As well as offering an array of telephone services, dial-up and broadband internet ac- cess, they also supply integrated voice and data communications. Pac-West's network averages over 120 million minutes of voice and data traffic per day and carries an estimated 20% of the dial-up Internet traffic in California. Their 2003 revenues were nearly $135 million. In addition to California, they also have operations in Nevada, Washington, Arizona, and Oregon. Backgro

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