Case Study – Weslo Housing Management For further information contact us: Tel: 01925 714314 Email: info@datacpr.com Visit: www.datacpr.com The challenge In 2011 Weslo Housing Management was looking for a way to develop higher levels of customer satisfaction at their two housing offices in West Lothian and Bowness. The busy office receptions dealt with a wide demographic of people from the very young to the elderly dealing with housing applications, general enquiries and processing rent payments. The company has a strong focus on tenant participation and feedback so a customer satisfaction survey was the ideal medium to allow tenants to provide their views on the services offered by the reception teams at both offices. The datacpr solution Kevin Cairns, IT manager

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