Case Study Welch ATM The Challenge The Data Collection Problem Over the years, Welch’s operations have grown substantially. When Welch recently signed a new contract to install 2,900 ATMs across the country, the company faced a large data collection problem. Lori Forsythe, Welch’s project manager, needed to manage and track all the data associated with surveying and installing ATMs in each pharmacy. Contractors had to send technical data an

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