WDS MOBILE V O L A R I S G R O U P C A S E S T U D Ywww.wds.co volarisgroup.com 5800 Explorer Drive, 5th Floor, Mississauga, ON Canada L4W 5K9 | Tel: (905) 267 5400 | Fax: (905) 238 8408 2 Background Founded in 1996, WDS Mobile provides software and services that enable Tier 1 & 2 mobile operators and device manufacturers to provision, manage, and support their customers. The company’s initial focus was on supporting mobile data products. Starting in 1999, WDS Mobile began building technologies in response to the rapid increase in wireless data users and the consequent need to automate manual processes around customer care. WDS Mobile built mobile device management capabilities to enable out-of-the-box provisioning, and subsequently moved into knowledge management and customer e

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