MANUFACTURING Watsons Water is the largest manufacturer of pure distilled water in the world. It started to produce pure distilled water in Hong Kong in 1903, since then it has established itself as the market leader. Watsons Water maintains over 25% market share of the bottled distilled market in Hong Kong, which reects its huge demand for efcient warehouse operation. Challenges Watsons Water wanted to explore how it could improve the efciency of its warehouse operation and manage the trucks’ trafc ow at the loading facility effectively. The company identied the trucks’ queuing and loading procedure as the key areas of potentially substantial improvement. When the delivery trucks arrived at Watsons Water’s loading facility, the loading bays may be fully occupie

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