Eric Bishop, the sole Windows® technician at this Maryland liberal-arts college, got his summers back by moving to SmartDeploy for computer deployment. Summer should have been the highlight of every year for Eric Bishop as the primary Windows®/PC technician at Washington College, a small liberal-arts college in Maryland, summer carries the promise of fewer student and faculty IT issues to handle and increased time to focus on longer-term projects. The slower pace of technical support calls during summer should provide Eric with enough of a breather for the high point of the year: his annual vacation to spend time with his sister and brother-in-law in California. Instead, summers were generally the most stressful time of year for Eric. Summer meant “hurry-up-and-wait and then hurry

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