CASE STUDY Washington Animal Disease Diagnostic Laboratory ORGANIZATION: Veterinary Diagnostic Lab INDUSTRY: Background: Since its creation in 1974, the Washington Animal Disease Diagnostic Laboratory’s primary objective has been to serve the state of Washington. The laboratory is an integral part of a network of tax-supported state diagnostic reference facilities throughout the U.S. dedicated to the betterment of animal and human health. Regulated By: AAVLD and USDA The Challenge: Washington Animal Disease Diagnostic Laboratory (WADDL) was operating with a primarily paper-based system. Patricia Lukens, Quality Systems Manager and Jennifer Babcock, Quality Systems Assistant described a chaotic system with everything on paper. Documents would get lost, they would lose trac

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