Case Study A Cloud T ransition Journey Migration of Legacy Systems to Salesforce Service Cloud Improves Service, Reduces Costs Fiserv helped a Fortune 500 warranty insurance company transition multiple legacy policy and claims management systems to the Salesforce ® customer relationship management platform. The results included reduced infrastructure costs, streamlined dealer onboarding, enhanced client communications and improved data accuracy. During five decades of growth and expansion, a warranty insurance company had developed several home-grown policies and claims management systems running on disparate legacy technology in multiple U.S. and international locations. In time, this led to inconsistent information across systems and slow response times for core business

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