When Warm Heart Home Health, Inc. received its license from the California Health department in November 2010, the agency’s management team knew it was important to start looking at home health software solutions right away. The agency chose Kinnser Agency Manager TM early in the start-up process, long before the initial survey occurred. We spoke by phone with Ferdinand Agpaoa, Warm Heart Home Health’s Compliance Officer / Human Resources Manager, to learn more about the agency’s journey to certification and its software evaluation process. Mr. Agpaoa’s agency was certified by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) in May 2011 and primarily serves Medicare patients. Family owned and operated, Warm Heart Home Health, Inc. is a home health agenc

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