| 37 Data Analytics CASE STUDY WARDY IT Solutions work with MDA to help Australia’s newest citizens Executive Summary Independent, forward-thinking NGO, ‘MDA’ (Multicultural Development Australia) is at the forefront of the effort to settle newly arrived Queenslanders. • Every year around 12000 to 15000 refugees are accepted into Australia with 13,750 in 2016. • MDA worked with 4587 clients in 2016, from 68 countries, speaking 83 languages and amounting to some 50,000 separate client interactions. • MDA were using little more than a web of sophisticated, but complex, Excel spreadsheets, manual processes and separate systems to manage this Herculean task. • The MDA team wanted to begin a journey towards hyper-process-efficiency and actionable data insights in order to empower thei

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