Waitrose case study | PAGE 1 Business Challenges - Managing change - Creating resilience - Leadership development - Enhancing communication - Team building Company Profile Waitrose was founded in 1904 and is part of the John Lewis Partnership. With 350 branches nationwide, the supermarket is a household name in the uK and is known for its ‘upmarket’ reputation. It has more than 91,000 employees and has been a regular winner of food and grocery retail awards in recent years. Waitrose was relocating one of its branches from a town centre (where it had been for the past 30 years) to an out-of-town site. Relocation does not happen very often in the company – refits and extensions have, historically, been the more usual forms of change. Also, the new site was two to three ti

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