The Waitrose Leckford Farm Estate houses the Farm Shop and Café. Being part of the John Lewis Group, Waitrose are known for their outstanding customer service. Yet even they still recognise you can always build on what you already do. Take a look at how terptree helped them..... 01635 886 264 hello@terptree.co.uk www.terptree.co.uk When terptree first contacted the Leckford Farm Estate back in March 2016, to find out how they serve deaf customers, Kevin explained that he was interested in speaking with terptree because he had not realised that someone could offer them a package to help them raise awareness of dealing with deaf customers. He said that when Victoria Williams, Founder of terptree, made contact, they were keen to pursue a working relationship between

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