Headquartered in Lawrenceville, New Jersey with its engineering group based in Cambridge, Massachusetts and European offices in Belgium, Voxware is increasingly the vendor of choice for large enterprises such as 7-Eleven, PETCO, US Foodservice, and 99 Cents Only Stores in the USA - and Somerfield, Argos, and Intermarché in Europe. Business Issue In June, 2003, Dan Carroll, Director of Customer Service and Information Technology, began looking for software tools that would help Voxware manage technical support and improve customer services for their voice technology systems. To better accommodate a worldwide, expanding customer base, Voxware needed to standardize answers to frequently asked questions, share knowledge, and minimize response time for client issues. Multiple de

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