1 COST IMPACT • Lowered capital expenditure costs due to no additional hardware or software purchases • Lowered operational costs due to fewer troubleshooting user complaints VoIP Diagnostics & Repair Engagement BUSINESS PROBLEM • A national publisher installed a VoIP platform in a private cloud environment but had ongoing issues with call quality, most of which were experienced by home or remote office users • On numerous occasions, poor call quality rendered the remote phones completely unusable. • Poor call quality and outages negatively affected both internal and external teams, as well as customers and partners. RISK IMPACT • Reduced risk of business loss by eliminating dropped or lost calls • Reduced IT staff time spent fielding user complaints • Reduced IT staff time spent

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