The Challenge To accommodate future growth, CRC realized it needed to improve its order fulfillment system. CRC had done some research and was aware of the benefits of voice picking, but it needed to be comfortable with details before committing. CRC found that comfort by partnering with Dematic. Dematic was able to demonstrate the benefits of it voice-directed order fulfillment solutions, which included picking and cycle counting. Dematic was also able to show how its solutions can direct kitting operations — an essential feature as CRC also makes bicycle wheels in the facility. “With a lot of help from Dematic, we decided to deploy voice picking to our warehouse, which allowed our picking staff to listen and respond to instruc- tions through a headset, leaving their ey

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