Voice of Advisor Enhances User Experience Cognitive computing dials up decision making “Natural Language Processing was very useful in sentiment analysis and to understand the Advisor’s actual intent.” – Iris AI Professional CLIENT PROFILE The client is a multinational investment bank providing Wealth management services to millions of customers from their application environments. They wanted an automated platform astute enough to capture a Financial Advisor’s opinions and use that very information to better the Advisor’s experience. CHALLENGE A program would have to identify valuable information in conversations to interpret user intent. Automation in an Advisor tool would have little benefit if not engaging thinking abilities such as recognizing patterns and context. Moreove

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